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From the Dean's Desk

Guest Column: Chris Fruehwirth

Chris Fruehwirth

Chris Fruehwirth

Monday, 31 March 2025
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IT Service Desk Changes

Dear Colleagues,

As part of Notre Dame's strategic plan to improve IT service efficiency and reduce duplication, first-level IT support for the Mendoza College of Business will transition to OIT's Service Desk beginning in June 2025. 

Initiated in the fall, this partnership has already achieved significant milestones. The collaboration will enhance college-wide IT support by providing a consistent campus service maintaining prompt response times and allowing Mendoza IT to continue its specialized support for teaching, learning, research and administrative functions.

Starting in June, faculty and staff will be directed to the OIT's Service Desk for initial contact support for IT assistance. Many faculty and staff have already used the OIT Service Desk for various IT questions and support and this transition builds on that familiarity.  

OIT offers assistance in multiple ways, including phone, email, live chat and a self-service portal. More information on how to contact the Service Desk will be shared in future communications. If an IT support request requires Mendoza IT expertise, it will be dispatched directly into our work queue for prompt handling by our team. With a larger support team and structured service tracking in Notre Dame’s ServiceNow platform, faculty and staff can expect similar timely responses and follow-up on IT requests.

This transition aligns with broader university efforts to centralize resources where appropriate, ensuring the most efficient use of staff and technology. By shifting first-level support to OIT, Mendoza IT will be able to focus on the College's unique needs, including classroom technology, faculty research and strategic IT projects that directly support Mendoza's goals. In summary, Mendoza IT will continue to provide support for all issues that fall outside the scope of the Service Desk.

We understand that changes in support services can raise questions and we are committed to making this a smooth transition. In the coming months, we will provide additional details, resources and opportunities to learn more about what this change means for you. Your feedback is important, and we encourage you to reach out with any questions or concerns.

Thank you for your continued support and partnership as we align IT services with the College's and University's long-term goals.

In Notre Dame,

Chris Fruehwirth
Mendoza IT Director

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Construction Updates

Mendoza Facilities

Building the Good in Business

Mendoza Construction Updates:

  • Excavation of the basement of the North Addition continues with increased vehicle traffic between Mendoza and the stadium. Use caution in that area and follow the directional signs.

  • What was that smell?? Modifications were made to the fresh air intakes on the north side of Mendoza. The exhaust from the construction equipment was being pulled into the air intakes, causing an odor in parts of the building. The contractors built a tall chute to draw in fresh air from a higher elevation and to keep the exhaust smell out. As the modifications were made, some noticed temperature fluctuations in parts of the building. Thankfully, the air conditioning is running now and temperatures should be within the normal range.

Check out the North Addition construction anytime in real time via the webcam!

 

Please email questions or concerns to mendoza-fixit-list@nd.edu.

January 13, 2025
More Construction Updates

MCOB Updates

Wall Street Journal Subscription Update

Collections Update from the Mahaffey Business Library

We now have direct access to the Wall Street Journal

If you are already personally subscribed to the Wall Street Journal already. Do 2 things:
1. Cancel your current subscription
Please email AcademicSupport@dowjones.com or call 1-800-JOURNAL to cancel. When
requesting an account cancellation, indicate that your University has partnered with WSJ to
provide complimentary memberships to students, faculty, and staff.
2. Go to WSJ.com/ND and do a one-time account creation.

If you are not personally subscribed to the Wall Street Journal. Do 1 thing:
1. Go to WSJ.com/ND and do a one-time account creation

Our Capital IQ access policy has changed and can now be accessed by the following methods.
1. Access Capital IQ at the following link with your netID and password.
2. Alternatively, access as a clickable icon in okta.nd.ed

Please reach out to Ask a Business Librarian if the sign-in gives you an error or the Okta icon does not
appear

Accounts from the previous policy will still work for a brief migration grace period. Eventually, these
accounts will become inaccessible requiring all users to access via the new policy. Our Business Library Databases Page also maintains active links to each of these resources in addition to many others.

October 10, 2022
More MCOB Updates

Mendoza IT

Tech Tips

Google Scholar

Citation analysis is being monitored more in the academic profession as a measure of impact. By creating a Google Scholar Profile (leave it public, which is the default) you can increase the accessibility of your research and have immediate access to h-statistics and other impact metrics.

February 3, 2020
ND Google Shortcuts

Did you know there are shortcuts to log in to your ND Gmail and other Google services? If you visit google.nd.edu you are taken directly to Google Drive, or to the login page if you are not already logged in. You can also skip logging in to insideND or visiting gmail.com by going directly to gmail.nd.edu for Gmail. You can also go directly to Google Calendar by visiting gcalendar.nd.edu.

February 3, 2020
Manage When Participants Join Zoom

If you enable Waiting Room in your Zoom settings, you can manage when new attendees are able to join a meeting from the list of Participants. When these tools are enabled, the option to allow attendees to join the meeting before the host arrives is automatically disabled.

February 3, 2020
Window Snapping

In Windows, you can drag a window to the left or right edge of your screen to make it fill one half of the screen, or drag to the top of the screen to maximize the window. View two windows side by side quickly and easily. You can also press the Windows key + left or right arrow to make the active window fill the left or right side of the screen.

Minimize All Windows

Sometimes you have a bunch of applications running, and you want it all to go away so you can get to the desktop. Simply pressing Windows key + D will minimize everything you have up, which will save you some time pressing the minimize button for each window. To bring everything back, press the Windows key + D again to restore your windows. 

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