From the Dean's Desk

Guest Column: Kara Palmer

Kara Palmer

Kara Palmer

Monday, 28 November 2022
Updates and a Look Ahead
It’s incredible to think how quickly the fall has come and gone and the countdown to Christmas is officially on! 
As the senior director of Administration & Program Management, I’m highly committed to staff engagement and culture across the College. In spring 2022, staff participated in the University’s eighth ND Voice Survey, which measures engagement around topics such as communication, diversity and inclusion, leadership effectiveness and trust. Following the survey, the Dean’s Cabinet reviewed the results and identified three priorities with the themes of Community, Climate and Communication. (Not to be confused with Martijn’s 3 Cs for the Purpose of Business, of course!)
During the past few months, these priorities have been a top focus for me and I’m excited to provide an update on just a few initiatives of the many we have recently rolled out in an effort toward progress and to also share what’s ahead!
Flexible Work
The desire for more flexibility was the No. 1 topic in the ND Voice comments (and also a common theme in previous pulse surveys and even in the surveys we conducted with staff as part of the strategic planning process). In response, the College introduced a pilot presenting new options for flexible work for staff and incorporated it as a key objective for the year in our strategic plan. The feedback we have received thus far has been very positive and, as evidenced by so many accomplishments across all of our programs over the past few months, our productivity has not slowed down!
What’s Ahead? In our ongoing commitment to be transparent and communicative about work locations, in the coming weeks, all staff members will be receiving a Mendoza branded sign for their cubicle/office spaces which will help to communicate to others their work location. A very special thank you to Candice Cleveland, Brian Connelly, Katie Price, Kalynda Hamilton, Chis Grenert and Lucas Eggers for their creativity and coordination to make this happen! In addition, Martijn and I will be hosting an On the Menu with Martijn meeting in December with a diverse group of staff across the College to solicit input and feedback on this important initiative.
Business Encounters
In September, we launched Business Encounters as a series of optional one-hour monthly meetings in an effort to improve two-way communication across the College and to provide staff with a greater opportunity to discuss key College strategic priorities with members of our leadership. The goal of this conversational forum is to help staff better understand key strategic initiatives and progress being made toward College objectives, and to have the opportunity to ask questions and provide insight.
In the first session, we learned about the high-level strategic plan from the dean, Rob Kelly and myself. In the second, we heard about the current landscape and potential direction of our graduate programs with Craig Crossland, Katherine Spiess and Joe Sweeney. On November 30, Kristen Collett-Schmitt, associate dean for Innovation and Inclusion, will discuss the Inclusive Campus Survey. These sessions have been well attended and have sparked some great conversations during the session and beyond.
What’s Ahead? Our next set of topics will be a deeper dive into each of the six goals of the strategic plan: Research, Teaching and Learning, Graduate Programs, Undergraduate Programs, and Talent and Culture. Leadership will discuss the key results identified under each goal and objective, our progress and the metrics we have identified to measure success. We will also have a very special session in the spring to present next year’s Dean’s Excellence Awards. (A call for nominations will be coming in the new year!)
Diversity, Equity & Inclusion
In late September, Kristen Collett-Schmitt provided an update in a guest column on her efforts toward inclusive excellence as the associate dean for Innovation and Inclusion. I am incredibly grateful for her partnership along with the close collaboration with the staff DE&I Council, to identify College-wide opportunities for engagement across our community and to coordinate DE&I-related events that connect faculty, staff and students, both internally and with other colleges on campus. I’m particularly proud of Mendoza’s first Show Some Skin event earlier this month when we featured a sampling of 11 years’ worth of Notre Dame Show Some Skin performances.
What’s Ahead? The following initiatives are currently in the works for the new year:
  1. Enhanced recruiting efforts to expand our reach to more diverse job seekers across higher education and our community.
  2. Launch of a new Recruiting Ambassadors program – Ambassadors will meet with final candidates to create connections and discuss the climate and opportunities of working at Mendoza.
  3. Hosting of a special viewing of the movie "Hesburgh" in the Jordan Auditorium in January in alignment with the University’s Walk the Walk Week. This is anticipated to be followed by an opportunity to continue the dialogue around Father Ted’s impact and how we may continue to follow in his footsteps.
  4. Partnership with our students, faculty, alumni, board members, the University’s DE&I Practitioner group under the leadership of Hugh Page, and other campus partners to identify speakers, social and cultural events to host and participate in to include hosting the University’s Show Some Skin event in the Spring right here in the Jordan Auditorium.
Suggestion Boxes
While we always encourage open dialogue, we understand that not everyone feels comfortable sharing ideas publicly from time to time. In order to ensure that we don’t miss out on great ideas, we will be installing suggestion boxes across the College in January. The purpose is for members of our community to provide feedback on what we're doing well in the College, to share ideas for improvement as well as any other suggestions or generalized feedback. The boxes will be located in the Mendoza Faculty and Staff Lounge, the Faculty Support Center and the Stayer Staff Lounge (Room 310). To learn more, visit one of the suggestion box locations and scan the QR code or click here.
I’m grateful to Dean Cremers along with Rob Kelly, Craig Crossland, Kristen Collett Schmitt and Ken Kelley for their leadership and championship in their commitment to making staff engagement an important priority for the College. 
As I reflect on the work that has been accomplished and read the Mendoza Exchange newsletter each week, I’m reminded this is only a small sliver of all of the incredible work that is being done by so many across the College. I’m so grateful for the commitment and dedication to our students, to each other, to the College and to Our Lady’s University! As we move into the holiday season, I do pray that things begin to slow down a bit for all and, in the coming weeks, every one of you may find time for respite, reflection and rejuvenation.
Best wishes for a wonderful holiday season,
Kara

Kara J. Palmer
Senior Director of Administration & Program Management

Guest Column: Father Oliver F. Williams, C.S.C.

Fr. Ollie Williams

Fr. Ollie Williams

Monday, 21 November 2022
Thanksgiving: The Key to Happiness
Thanksgiving as a festival holiday has a long tradition in countries and cultures throughout the world. In the United States, Thanksgiving Day is most often traced to the Pilgrims and Puritans who came to the U.S. in the 1620s from England.
In 1621, at Plymouth, Massachusetts, after a good harvest, the Pilgrims celebrated with a tribe of Native Americans, the Wampanoags, who had assisted them in their struggle to find a life in the new world. Thankful for all the blessings of that past year, the celebration was an expression of gratitude.
Thanksgiving proclamations by church leaders, as well as political leaders, perdured through the centuries. George Washington, as president of the United States, announced that November 26, 1789, would be “a day of public thanksgiving and prayer, to be observed by acknowledging with grateful hearts the many and signal favors of Almighty God.”
In 1863, Abraham Lincoln proclaimed that a national Thanksgiving Day would be celebrated in all states on the last Thursday in November, expressing gratitude for the good fortune of the Union and its military successes. He called on the American people to “fervently implore the interposition of the Almighty hand to heal the wounds of the nation …”
Today, Thanksgiving Day is most often a day of celebration of family with good food, football and even parades. Most look forward to a great feast of turkey, pumpkin pie, potatoes and stuffing. Although it is largely thought of as a secular holiday, for Christians, the occasion has a much more profound meaning, touching the very core of their spiritual beliefs.
Thanksgiving is at the heart of the Christian message: “Thanks be to God for his inexpressible gift!” (2 Corinthians 9:15). As followers of Christ, Christians are thankful for the love and mercy of God. The life, death and resurrection of Christ is the greatest of all gifts. As the popular TV commercial says, “Only pay for what you need: Liberty, Liberty, Liberty.” What Christians celebrate is what we really need, eternal life, has already been paid for - -by the life, death and resurrection of Christ.
Christians celebrate Thanksgiving every time they go to Mass. In fact, the word “eucharist” comes from the Greek word for thanksgiving (echaristia). Gratitude to the Lord brings a fulfilling and joyful life as we share our gratitude and blessings with others, especially the less fortunate.
As we approach Thanksgiving Day, let each one of us plan to spend quality time with our loved ones as a way of living out our gratitude to God. Perhaps we can also donate to charity, volunteer to assist the poor or help the less fortunate. Thanksgiving is the key to happiness.

Fr. Ollie Williams, C.S.C.
Associate Professor
Management & Organization

Research Roundup

Martijn Cremers

Martijn Cremers

Monday, 14 November 2022
I’m pleased to recognize the following faculty members for their research articles that were recently accepted or published by top journals in their disciplines:
Shijie Lu, Howard J. and Geraldine F. Korth Associate Professor of Marketing
“Does Topic Consistency Matter? A Study of Critic and User Reviews in the Movie Industry” (Journal of Marketing)
The research shows that the content overlap between critics’ and users’ reviews is positively associated with movie demand and that this association is the most prominent for movies with mediocre review ratings. Hence, movie producers and advertisers should consider inducing a common topic or theme for critics and users to discuss.
Paul Schultz, John W. and Maude Clarke Professor of Finance
“The Response to Share Mispricing by Issuing Firms and Short Sellers” (The Journal of Financial and Qualitative Analysis)
Short sellers profit from overpriced stocks by borrowing shares and selling them in the hope of repurchasing later at a lower price. When it is difficult or costly for short sellers to borrow shares, stocks can become overpriced. The study shows that companies are far more likely to sell new shares when short selling is very costly. They are also less likely to repurchase shares.
Katie Wowak, Robert & Sara Lumpkins Associate Professor of Business Analytics
Corey Angst, Jack and Joan McGraw Family Collegiate Professor of IT, Analytics, and Operations
Ken Kelley, Edward F. Sorin Society Professor of IT, Analytics, and Operations
“Strategic Sourcing of Multi-Component Software Systems: The Case of Electronic Medical Records” (Decision Science)
This study examines whether and how an organization’s IT sourcing strategy affects performance. We examine this in the context of hospitals’ sourcing strategy for electronic medical record (EMR) systems. We find that closeness to single-sourcing impacts conformance quality, a critical measure of hospital performance and the HITECH Act, mandating EMR adoption, may have created unforeseen advantages for hospitals with single-sourced EMR systems.
Yang Yang, Assistant Professor of IT, Analytics, and Operations
“Gender-diverse Teams Produce More Novel and Higher Impact Scientific Ideas” (Proceedings of the National Academy of Sciences)
Gender diversity plays an important role in the workplace, and this study examining 6.6 million medical papers supports that in the realm of scientific research. In particular, the publications of gender-diverse teams are more novel and impactful than those of same-gender teams of equivalent size. The novelty and impact advantages persist when considering numerous controls and potential related features, including fixed effects for the individual researchers, team structures and network positioning.
Thank you to Shijie, Paul, Katie, Corey, Ken and Yang for your contributions.
In Notre Dame,
Martijn

Guest Column: Amanda McKendree

Martijn Cremers

Martijn Cremers

Monday, 31 October 2022
As a business communication scholar and practitioner, I tend to view my work in the Mendoza College of Business through a narrative lens. As defined in the communication discipline, narratives give meaning and assist individuals as they seek to understand their interactions with the world in which they live.
From this perspective, in my new role as academic director for undergraduate studies, I’m entering into an already existing narrative that continues to evolve in response to the demands of the current historical moment. As with most narratives, an undergraduate curriculum narrative shifts over time by competing and converging to shape meaning and ongoing communicative engagement.
Narratives are powerful because they encourage a shared language that creates coherence and a sense of truthfulness to the story. For example, the most recent iteration of our College’s mission, vision and goals statements describe our responsibility to “provide an unsurpassed educational experience that contributes to the formation and preparation of undergraduate students who will meaningfully contribute to the world.”
The seriousness of this task is announced in the phrase, “unsurpassed educational experience.” To meet this weighty charge, the current narratives of the undergraduate curriculum coalesce around the ideals of being Student-Oriented, Integrated and Innovative.
The new Business Core curriculum offers greater flexibility and expanded choices as students discern their plans of study. Students will have more opportunities to specialize in a secondary discipline to further explore their academic interests and career aspirations. The newly approved Accountancy-Finance double major serves as one example for students to acquire a strong foundation in the fundamentals of accounting and finance while also offering the flexibility to pursue additional interests in more depth.
Designing an integrated curriculum is important to Mendoza because it demonstrates a commitment to simultaneously pursuing analytic excellence while emphasizing a focus on ethics and Catholic social teaching. These commitments interplay with the business disciplines that serve as the foundation of our students’ learning.
Lastly, the new Business Core curriculum is designed to encourage course innovation. For example, departments have additional opportunities to develop minors that would be open to all business majors, cross-disciplinary minors that depend on courses across multiple departments, as well as cross-College minors. The recently launched Foundations of Business minor and the recently approved Business and the Common Good minor represent just the beginning of the possibilities for course innovation and cross campus collaboration. The College’s investment in experiential learning endeavors and study abroad immersions will provide additional course innovations.
Implementing these ideals each and every day would not be possible without Mendoza’s departmental directors of Undergraduate Studies, and our operations and student advising teams. These teams provide the curricular insight, logistical expertise and student support that are central to the learning experience. We are fortunate to have the finest professionals working in these roles across the College.
Although promoting this narrative that is attentive to being student-oriented, integrated and innovative is a community effort, the academic director serves an important function here for protecting its purpose. One of the most significant ways to protect this narrative is through a systematic process based on business accreditation standards. The Assurance of Learning activities involve assessing student learning and ensuring that student learning goals align with the learning activities featured in the course. Our College’s commitment to Assurance of Learning is demonstrated in many ways, from the faculty members who design and deliver courses to the various undergraduate curriculum committees that ultimately review the learning goal assessment reports.
Over the next year, I will be working closely with our directors of Undergraduate Studies and various stakeholders to prepare the necessary deliverables for our next accreditation visit. All of this work is done in the spirit of creating the best possible learning occasions for our students.
Former dean Carolyn Woo once discussed our business curriculum in terms of being “worthy of our students” and “worthy of our students’ parents’ sacrifice.” By promoting and protecting our undergraduate curriculum narrative, we are able to meet the challenges that curricular changes often bring and rely on our shared commitments when competing interests arise. I look forward to contributing to this ongoing narrative as we strive to make our curriculum “worthy.”
Amanda G. McKendree, Ph.D.
Associate Teaching Professor of Management
Academic Director for Undergraduate Studies
Arthur F. and Mary J. O'Neil Director, Fanning Center for Business Communication

Deans Panel Highlights

Martijn Cremers

Martijn Cremers

Monday, 24 October 2022
Last Tuesday, we held a very special event in the College – the O’Hara’s Heirs Deans Panel featuring a conversation between Mendoza deans Carolyn Woo, Roger Huang and myself. We originally planned the event for 2021 to celebrate the College’s Centennial and the launch of the new updated edition of O’Hara’s Heirs: Business Education at Notre Dame, 1921-2021, but it was pushed back several times due to COVID restrictions.
Brett Beasley, who wrote the three new chapters to the updated edition of the book on the College’s history – originally authored by ND Magazine editor Kerry Temple – served as moderator. If you weren’t able to attend, the video of the event is available. Following are a few select highlights of our conversation that I found most interesting or helpful in understanding our shared history and how it shapes our vision for the future, slightly edited:
BRETT: What does it mean to you to define success {as a College] and to define it on our terms, so to speak?
DEAN WOO: That phrase, “our own terms,” was a particular way of succeeding that really honors God, that really brings other people along. I didn’t believe that the only role of a business school was to change [our students’] earning curve….On the day on this stage when Tom [Mendoza] was celebrating with us the College becoming the Mendoza College of Business because we received this big endowment, Tom said, “I give this gift and all I ask is in return is that one day, when I’m sitting in a bar and some kid comes around and says, ‘Oh, I went to Mendoza College of Business,’ and I asked the kid what his experience was, the kid will say, ‘They treated me well and they brought me along to understand the purpose of doing good in business.’” So even our big donor … had a sense that at a place like Notre Dame, in the end, it’s really how you live your life. And as a professional in business, it’s living in a way that is true to what we proclaim we believe.
DEAN CREMERS: You want to think about how much do [our students} actually contribute, how well do they cooperate, and how well do they compete, in that order. I think we have good indicators for those three. The main indicator that students are great contributors is by how much our alumni give back. They recognize what they have received and so they contribute in so many ways back to the University and to our students through our programs. When I talk to key companies who hire many of our students, they tell me that if there's one thing that sets our students apart, it’s that our students see what’s at stake and they’re great team players. Great cooperators. It goes without saying that they’re great competitors.
You can also extend that to our faculty. For our faculty, I would say that we define success in a broader way than some of the other top business schools. I like to think that we ask for more of our faculty. We ask our faculty to be top researchers. We also ask them to be top teachers, and we're asking them to really be part of the community, serve their department, their school, the University and also their professional associations. I think we are very intentional about all those three aspects, the way we think about faculty success.…We care deeply about all those three things. I think that we should be proud of that. It’s what distinguishes us.
BRETT: If you had to set a goal for the next 100 years of business education at Notre Dame, what would it be? What will the next frontier be? What's your moonshot for the College to consider?
DEAN CREMERS: I think my moonshot directive would be to be more global, especially to be more focused on the Global South. There's a really small proportion of our students and faculty from there. We have some, but we have very limited access to the Global South. That is something that I see we have a big responsibility to and so much to learn from and be enriched by. It's also, I think, in practical terms, very much where the Holy Spirit seems to be causing the most growth in the Catholic Church.
DEAN WOO: I think for me the moonshot was a human thing, sort of like how do you optimize the welfare of people? Not so much as optimize the conveyor belt and put people behind it to maximize speed. How are they winning together? We also accept growth as the only alternative. Did you go into any course where you didn't have to sort of maximize growth? Like, how do we grow? We never say, we shouldn't grow. Now we find ourselves where we understand that there are boundaries.
I'm not against growth, but I think that the first question is, how should we grow? Then there is [the second question], which is, how should we flourish? So, anyway, my moonshot would be a whole body of research that starts causing people to rethink the premises as they exist.
DEAN HUANG: When we first became No. 1 in the undergraduate program under Dean Carolyn Woo, we'd show up at meetings with the undergraduate schools and we were mocked. They mocked us for the sort of education that we provide for our students….When the effect of the 2008 [recession] didn't abate so it was going to keep on having an impact on universities and on the world, very soon things changed. Initially, when we tackled things like Catholic social teaching, Ask More of Business and so on, when you Googled [those terms,] we were the first university to show up. Then, as other schools started adopting at least lip service and the trend picked up, it was hard to find Notre Dame as being a leader. There were a lot of imitators. In my mind, that's a good thing, except for the fact that most of them are probably providing a lip service degree. So, for the next 99 years, [my moonshot] is for this lip service to go away and there's actual buy-in by other universities for the sort of things we do over here.
BRETT: I'd like to just close by asking you to share a fond memory of your time in the College, whether it appears in the book or not, but something that continues to stick with you.
DEAN WOO: My very first week at Notre Dame, I went to see Father Hesburgh. He wanted me to understand what the University of Notre Dame was and what it meant to him. He told me two things. He said, "At all times, just evoke the Holy Spirit. Just say, ‘Come, Holy Spirit.’" The second one was to understand that we work in the name of the Blessed Mother, and just good enough is not good enough. I used to start my work every day by going to the grotto. I would say, "Father, Son, Holy Spirit and Blessed Mother, today is a work day. We need to all show up.’"
DEAN HUANG: I will tell you the story about something that Brett wrote in the book … that has to do with … when we offered the MSBA program in Chicago. It turns out that in the good old United States, you cannot just start a program in another state. You have to go through hoops. A lot of local and state hoops. We already had done a program in Chicago, so we thought, well, we can just start another one. Turns out that no, you cannot. We had recruited all these students. Uh oh, we're in deep trouble now. We have all these students who have accepted, and they've paid, and they are coming, and yet we cannot offer the program.
Well, we have no choice, let's bus them over here. Let's provide them with good coffee on the bus so they’ll complain less. Afterward, I met the students and I was ready for another ribbing. To show you how much we knew, they were all very appreciative. They enjoyed the time, they enjoyed the coffee and the time to network with all their classmates, and also they appreciated the opportunity to be among all of us here as part of the bigger community. The bigger community with all these buildings, all these students. They were able to see all of the school here. That to them was very, very rewarding.
DEAN CREMERS: I think that my best memories are when we all get together, which happens often. The commencements are always very special and so many staff go the extra mile. Many faculty show up, the students are there with their parents. It's a very special time. More complex but also fond memories were when I saw the incredible commitment during very difficult days of COVID. At some point, we had these daily emergency meetings. Every day. Everyone was always there. We had long conversations about these impossible circumstances. How can we still serve our students? How can we serve our faculty and our staff? I was so proud of us as a community, that we somehow, even with all the difficulty, made things work and we came through it. In 2021, we taught 95% of our courses in person. It was very difficult and not at all perfect. At the same time, we showed up, and that shows such a commitment, such a strong community.
I am thankful to all of you for the role you play in building our community. If you didn’t receive a free copy of the updated O’Hara’s Heirs, you can pick one up in Faculty Support.
In addition to Brett, Dean Woo and Dean Huang, I also want to thank Jean Meade, Beth Smith, Carol Elliott, Brandi Wampler, Zara Osterman, Jeremy May, Frank Mark, Brandan Weisser and Landen Thompson for their help in organizing and supporting this special event.
Yours in Notre Dame,
Martijn

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